Effective Date: 3 October 2026
At APPYRA, customer satisfaction is important to us. This policy applies to purchases made through www.appyra.in. Orders placed through other marketplaces may be subject to the respective platform’s policies, alongside applicable statutory rights.
1. Return Window
Customers may request a return within 10 days from the date of delivery, provided the product is unused and meets the applicable return conditions.
- The product must be unused and in its original condition.
- All supplied accessories, components and documentation should be included.
- Original packaging should be retained wherever possible.
These conditions do not restrict statutory consumer rights relating to defective, damaged, misrepresented or incorrectly supplied products.
2. Return Eligibility
Return requests may be considered for products received damaged, incorrect, incomplete, with missing parts or accessories, or in other circumstances where a return or remedy is required under applicable law.
3. How to Request a Return
Contact us through WhatsApp at +91-7233881229 within the applicable 10-day return period. Provide your order number or invoice, name and registered phone number, product name and model, reason for return, and relevant photographs or videos where available. Our team will review the request and communicate next steps.
4. Product Inspection
Depending on the complaint, the product may need inspection by our team, an authorised service provider or another designated representative. Retain the product, accessories, invoice and packaging until the request is resolved. Inspection does not remove or restrict statutory consumer rights.
5. Replacement
Where a replacement is approved or required, APPYRA will coordinate the process, subject to availability and applicable law. If the same product is unavailable, available resolution options will be communicated in accordance with applicable requirements.
6. Refunds
Where a refund is approved or required by law, it will be processed through the relevant payment method or another suitable method where permitted. The time for funds to reflect may depend on the payment gateway or bank.
7. Return Shipping
For eligible returns involving damaged, defective, incorrect or non-conforming products, return shipping arrangements will be handled in accordance with applicable law and the resolution communicated by APPYRA. Any applicable charges or conditions for other return requests will be communicated before arranging the return, to the extent permitted by law.
8. Warranty-Related Issues
Warranty periods vary by product and model. The applicable duration will be specified in the respective product listing. Issues covered by warranty will be handled in accordance with the applicable warranty terms, including inspection or service requirements.
9. Order Cancellation
Cancellation requests should be submitted as early as possible. Cancellation depends on processing and dispatch status, applicable terms and law. Eligible refunds will be processed accordingly.
10. Important Note
The 10-day unused-product return policy is separate from applicable warranty coverage and statutory consumer rights. Nothing in this policy is intended to exclude remedies available under applicable law.
11. Contact for Returns and Refunds
For proper information and assistance, please contact us through WhatsApp.
Contact Information
APPYRA – A Brand of VYOMA Enterprises
Email: appyraindia@gmail.com | Phone / WhatsApp: +91-7233881229 | Website: www.appyra.in
Address: Gala No. 05, Vrindavan Welfare Society, Rajavali Road, Wagral Pada, Bhoida Pada, Vasai East, District Palghar – 401208, Maharashtra, India.